i3 Bank recognizes the importance our customers place on privacy and the security of their personal information. Our goal is to protect your personal information in every way we interact with you, whether it’s on the telephone, in our lobby, at one of our ATMs, on your mobile device or on the Internet.
i3 Bank has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your nonpublic personal information to a “need to know” basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy.
To begin Online Banking, you can enroll one of two ways. Either from i3 Bank’s website or through Mobile Banking using the TouchBanking app. During the enrollment process, you will be asked to agree to the Online Banking Disclosure, establish credentials (username/password) and set up challenge questions. i3 Bank uses Multifactor Authentication which is an extra layer of security for Online Banking. After the initial sign up, if your computer is not recognized a challenge question will be asked before asking for your password. Our Online Banking system uses a “3 strikes and you’re out” lock out mechanism. After three unsuccessful login attempts, the system locks the user out, requiring a call to the bank to reset the password. If you forget your password, you can select the Forgot Password? link on the website or call the Bank to reset. If you select the Forgot Password? link, you must know your username, last 4 digits of your SSN and email address on file. A temporary password will be emailed to the email address on file. You have 30 minutes to use the temporary password, After logging in with the temporary password, you will be required to change the password. Another email will be sent to confirm that the password was changed.
Your transactions are protected by individual passwords. I3 Bank does NOT know your password and i3 Bank will not send any account information to your computer unless your Username and Password are correct. Be sure to keep this password private. Do not share it with anyone. Memorize it and do not store the Password on or near your computer. Change your password frequently. Passwords must include letters, numbers, and cannot be a word in the dictionary or based on user information. Remember to exit the Internet browser when leaving the computer or when finished with your banking transactions. For security purposes, i3 Bank online sessions will automatically sign you off after 20 minutes of inactivity.
Our website and portal has a number of links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. i3 Bank is not responsible for the privacy practices or the content of such web sites.
If you have any questions or concerns about the security of i3 Bank web site, please feel free to contact us at 402-238-2245, email us at firstname.lastname@example.org, or send a letter that explains your concerns. As always, you can contact us at anytime with questions or concerns and we will work with you to resolve them.