Important Security Notice:
i3 Bank will never call and ask for your PIN or online banking login credentials, nor will we send text messages requesting password resets. Please be aware that scammers may use phone number spoofing to make calls or texts appear as though they are coming from i3 Bank. If you receive a message or call like this, do not respond – contact us directly using a trusted phone number or visit your local branch.
Your MasterCard Debit Card is protected 24 hours a day, seven days a week by a fraud detection program called EnFact. If the EnFact system identifies a potentially fraudulent debit card transaction, they will reach out to you via the contact information that we have on file. Your participation in responding to the call is critical to prevent potential risk and also to avoid restrictions from being placed on your card.
When EnFact reaches out to you, the automated system will ask a few questions to verify your identity. It will then ask you to verify your recent card activity.
It is very important that we have your current contact information on file, in the event the EnFact system suspects fraudulent activity on your debit card. To update your contact information, please stop by one of our branches or contact us at 402-238-2245.
To reply to EnFact Fraud Services, please call 833-735-1891 or text 833-735-1897.
With text fraud alerts, if the EnFact system detects suspicious activity on your card, you will receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you confirm the transaction is legitimate, you do not need to do anything else. If you indicate that the transaction is fraud, you will receive another text message with a number to call to follow up.
