Faq

Find answers to your questions

Frequently Asked Questions

Explore frequently asked questions about our personal and business banking services.

During banking hours, please call 402-238-2245. After hours, please call 1-833-337-6075.

Please call 402-238-2245 immediately or email us.

For card activation, please call 1-800-992-3808.

Click here for easy-to-follow instructions.

Click here to enroll in Online Banking.

Select Forgot Password? on the Online Banking login screen. If you need more assistance, please call 402-238-2245. If after normal business hours, please email us and we will contact you.

Online Banking is FREE for all i3 Bank customers.

Bill Pay is FREE for all i3 Bank customers.

Simply log into Online Banking. Select your Checking Account. Select Bill Payment and you will be able to add a bill, view your bill history, manage your bills or set up auto pay. You can also pay people through our person-to-person payments, Pop Money, by sending them a notification with an email address or cellphone number. Your payments can be made from multiple checking accounts; just contact us to add another account to your Payment Center. The quick view shows pending payments, your recent payments and your current billers. Another convenience with our Check Free Payment Processing is you can receive some of your bills electronically and view your statements within the convenience and safety of the bank’s website. Please check out our new payment processing and let us know if you have any questions.

Transfers show up on your account immediately and funds are available to use. On a scheduled transfer, it will not show up immediately. This is more for a recurring transfer, such as if you want to transfer $50 every Friday or once a month.

Log into Online Banking and select “Yes” when asked to enroll or call us at 402-238-2245.

Simply log into Online Banking – Select Account – Click on Documents tab – Select Document type and date you want to view. Twelve months of statements are available online. Checking and Savings statements are combined. Savings is below the Checking. Adobe Reader is required to view statements.

Call us at 402-238-2245 or click here to order online.

Please come to one of our locations and a friendly staff member will be glad to assist you.