Find answers to your questions

Frequently Asked Questions

Explore frequently asked questions about our personal and business banking services.

To prevent further unauthorized transactions, turn off your card using the My Cards option from the i3 Mobile Banking app.  Contact us during banking hours at 402-238-2245. After hours, please call 1-800-472-3272.

Please call 402-238-2245 immediately or email us.

For card activation, please call 1-800-992-3808.

Click here for easy-to-follow instructions.

Click here to enroll in Online Banking.

Select Forgot Password? on the Online Banking login screen. If you need more assistance, please call 402-238-2245. If after normal business hours, please email us and we will contact you.

Online Banking is FREE for all i3 Bank customers.

Bill Pay is FREE for all i3 Bank customers.

Simply log into Online Banking and select Bill Pay.  The Bill Pay service allows you to easily add a bill, view your bill history and pending payments, manage your bills or set up auto pay. Payments can be made from multiple checking accounts; just contact us if you would like to add an account to your Payment Center. 

You can also pay people through our person-to person solution, Zelle®.   Click here for more information on how to use Zelle®. 

Transfers show up on your account immediately and funds are available to use. On a scheduled transfer, it will not show up immediately. This is more for a recurring transfer, such as if you want to transfer $50 every Friday or once a month.

Log into Online Banking and select “Yes” when asked to enroll or call us at 402-238-2245.

Simply log into Online Banking – Select Account – Click on Documents tab – Select Document type and date you want to view. Twelve months of statements are available online. Checking and Savings statements are combined. Savings is below the Checking. Adobe Reader is required to view statements.

Call us at 402-238-2245 or click here to order online.

Please come to one of our locations and a friendly staff member will be glad to assist you.

i3 Bank’s primary routing number is 104913019

i3 Bank’s routing number for fintech partners is 104914238